Terms of service

OVERVIEW

This website is operated by YOLO Brothers Inc.,(with registered office at 500 North Rainbow Blvd, Suite300, Las Vegas, Nevada 89107). Throughout the site, the terms “we”, “us”, and “our” refer to Nebula.

We offer this website, including all information, tools, products, and services available from this site (the “Service”), to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.

If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with an online e-commerce platform that allows us to sell our products to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws applicable in your jurisdiction, including but not limited to intellectual property laws.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

Any breach or violation of these Terms will result in an immediate termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.

Headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.

This site may contain historical information. Historical information is not current and is provided solely for reference. We reserve the right to modify the contents of this site at any time but have no obligation to update any information.

You agree that it is your responsibility to monitor changes to our site.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice, except where otherwise required by applicable law.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 — PRODUCTS OR SERVICES

Certain products may be available exclusively online through the website and may have limited quantities. These products are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Discount codes or promotional offers may not be combined and may be subject to additional restrictions as disclosed at the time of promotion.

We do not warrant that the quality of any products, services, or information purchased or obtained by you will meet your expectations.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order.

These restrictions may include orders placed under the same customer account, the same payment method, or the same billing or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you using the contact information provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information and to promptly update such information so that we can complete your transactions and contact you as needed.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor have control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.

Any use by you of optional third-party tools offered through the site is entirely at your own risk and discretion.

SECTION 8 — THIRD-PARTY LINKS

Certain content, products, or services available through our Service may include materials from third parties.

Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such materials and do not warrant and will not have any liability for third-party materials or websites.

Please review carefully the third-party’s policies and practices before engaging in any transaction.

SECTION 9 — USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation:

to maintain any comments in confidence;
to pay compensation for any comments; or
to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

SECTION 12 — PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service or any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

Title of the products and effective control of ownership passes to you upon delivery by YOLO Brothers Inc. to the carrier for shipment.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products delivered to you through the Service are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Yolo Brothers Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Yolo Brothers Inc., our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 — TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. In such case, you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).

SECTION 17 — ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or with respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 — GOVERNING LAW

These Terms of Service and your use of the Service shall be governed by and construed in accordance with the laws of the State of Ohio, United States, excluding its conflicts of law rules.

Your order of products and/or services may also be subject to other applicable local, state, national, or international laws.

SECTION 19 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 20 — REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

the item must be in the same condition that you received it,
unworn or unused,
with tags,
and in its original packaging.

You must also provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at shop.support@asknebula.com within 30 days of receiving your item.

If your return request is approved, we will provide you with return instructions, including the return shipping address and, where applicable, a return shipping label.
Items sent back to us without first requesting a return and receiving return instructions will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

perishable goods (such as food, flowers, or plants);
custom or personalized products;
personal care goods (such as beauty products);
hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please contact our support team.

Prepaid Subscriptions

All prepaid subscription plans are strictly non-refundable. No refunds, credits, or partial reimbursements will be issued for unused time, early cancellation, or non-use of the service, except where required by applicable law.

Digital Product Refund Policy

Refunds will not be provided for digital products unless the product is defective and cannot be accessed or opened due to technical issues. In such cases, please contact our support team for assistance.

SECTION 21 — SHIPPING POLICY

Where We Ship

We currently ship within the United States only. International shipping is not available.
If your shipping address is accepted at checkout, delivery to that address is available.

How We Ship

Orders are delivered by trusted third-party carriers, which may include USPS, UPS, DHL, Asendia, and FedEx.

To ensure timely and reliable delivery, we may select the carrier based on factors such as destination, delivery speed, and service availability.

Delivery Timing

Estimated delivery times are provided for reference only and are not guaranteed.

Most orders arrive within 5–7 business days after shipment. Some products may require additional processing or delivery time and may take up to 25 business days to arrive.

Delivery estimates are displayed on the product page and again at checkout.
Business days exclude weekends and U.S. federal holidays.

Shipping Cost

Standard shipping within the United States is currently free, unless otherwise stated at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the delivery status of your package.

If you experience a delivery delay or issue, please contact us at shop.support@asknebula.com, and our support team will assist you.

Changes and Cancellations

We prioritize fast order processing and fulfillment. As a result, changes or cancellations are not guaranteed once an order has been processed.

If you need to request a change or cancellation, please contact us at shop.support@asknebula.com as soon as possible. We will make reasonable efforts to assist, but cannot guarantee modifications once processing has begun.

SECTION 22 — CANCELLATION POLICY

Subscription Products

You may cancel your subscription at any time and for any reason by:

contacting us at shop.support@asknebula.com, or
accessing your customer account portal and managing your subscription settings.

Cancellation will apply to future billing cycles only. Any subscription orders already processed or shipped prior to cancellation will not be affected.

If you have purchased a prepaid subscription plan, cancellation will prevent future renewals; however, the prepaid term is non-refundable and will remain active until the end of the paid subscription period, except where required by applicable law.

One-Off Products

Orders for non-subscription (one-off) products may be canceled only before shipment. Once an order has been processed or shipped, it can no longer be canceled and must follow the return process described in our Refund Policy.

SECTION 23 — DISPUTE POLICY

If you have any questions, concerns, or disputes regarding a product or service, you agree to first attempt to resolve the matter informally by contacting us at shop.support@asknebula.com

Nothing in this section limits any rights you may have under applicable consumer protection laws.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms of Service or our policies should be sent to shop.support@asknebula.com.